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GenNexusAI
GTM Orchestration of Customer and Partner Experience
Pathway Builder
Build Structured Prescriptive Pathways for your customers with clear activities, milestones and value KPIs
Standardize your customer pathway with prescriptive actions
How Pathways work?
1
Define Standard Success Pathways for each Product and Use Case
2
Assign actions for each step in the Pathway, Owners and Modality
3
Assign target days for completion of each Pathway, Track, Benchmark
4
Write out pathways in SOW, Excel and other formats for use in “Maestro”
Pathway: AWS Console Activate
Onboard
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Engage Customer
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Verify Order details
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Check entitlement
Configure
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Enter user information
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Load Use Case specific config
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Verify Dashboard
Activate
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Migrate
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Deploy
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Retire
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Pathway Owner
DIY​
DIY​
SI
SI
SI
SI
Days since purchase
1
1
2
2
2
2
Develop
Develop Standard Journeys
Engage
Engage Sales and Partners to complete part of all of Pathways
Benchmark, Improve and Accelerate
Benchmark, Improve and Accelerate customer journeys
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